Shipping & Pickups

Shipping Policy:

Chiaroscuro offers delivery to all pin-codes pan India that are serviced by our shipping partner - Fedex and countries outside of India serviced by the Indian Speedpost. Shipping costs are calculated based on the cumulative weight of the entire order and vary depending on the number and types of bags purchased. 

Orders of value Rs. 15,000 and above with delivery addresses within India qualify for Free Shipping by Fedex Air Priority.

 

  • All orders of items marked "Ready to Ship" are dispatched within 2 business days of the purchase.
  • All orders on items marked "Made to Order" will be dispatched within 10-14 business days of the purchase. Lead times for most our wallets is 7 business days. 
  • You will be notified by email on the dispatch of your purchase. Tracking numbers will be shared and the package can be tracked online at http://www.fedex.com/in/ or http://ipsweb.ptcmysore.gov.in/ipswebtracking/ depending on the service your Chiaroscuro has been sent out by
  • Fedex Air Priority: Delivery can take anywhere between 1-3 business days from the dispatch date depending on the detination.
  • Fedex Ground Economy: Delivery can take anywhere between 5-7 business days from the dispatch date depending on the destination.
  • Indian Speedpost: Delivery can take anywhere between 4-10 business days from the dispatch date depending on the destination and assuming no hold up at customs.
  • Chiaroscuro shall not be liable for any delay/non-delivery of purchased products caused by flood, fire, war, acts of God or any cause that is beyond our control.
  • Fedex will attempt delivery a maximum of three times before the package is returned back to us. Please ensure you coordinate with the delivery teams to avoid a return. 
  • The Indian Speedpost works in collaboration with your national postal service to make deliveries. Delivery procedures will be as per those directed by your country. Please keep a tab on the package once dispatched so you can take delivery in the first attempt itself.
  • In the event that a non-delivery occurs on account of a mistake at the customer's end (e.g. wrong name, address or contact number) any extra cost towards re-delivery shall be the responsibility of the customer. The customer must agree to provide authentic and true information to avoid any kind of delay or loss of merchandise. Chiaroscuro reserves the right to confirm and validate the information and other details provided by the user at any point of time. If upon confirmation, such user details are found not true (wholly or partly), Chiaroscuro has the right in its sole discretion to reject the registration and debar the user from using the services available at this website, and/or other affiliated websites without any prior intimation.

Customer Pickup Policy:

This option is perfect for people living in the Delhi NCR region who would much rather save on shipping charges and shipping time! Also great if you happen to be passing through Delhi at the time or have assigned a local to come pick up your purchase on your behalf. Customer Pick Up allows you the convenience of placing your order with us and then picking up your goodies at our Workshop located in South Delhi at a suitable day and time. All you need to do is follow the below steps

  1. Send us an email on sales@chiaroscuro.in with the subject "Customer Pickup Request - <>."  
  2. Please mention your preferred day and time for the pickup in the email. Kindly note that our working hours for pickups are Monday to Saturday between 10am and 8pm. We remain closed on all Sundays and Indian Gazetted Holidays.
  3. You will receive an email invoice with the subject "You've received an invoice." The email will contain the details of your purchase, payment amount and a link to make the payment. Please also note that until the payment is made, we are unable to book any particular style in your name. An early payment will ensure that the bag you love does not get sold to someone else!
  4. Once the payment is made, you will receive a confirmation email from us mentioning the pickup address and also confirming the requested day and time for the pickup.
  5. When you come over to make your pickup, make sure you/your designated person is able to quote the order number and Billing Name. We will be unable to handover the purchase without the same.

If you have any questions, we are just an email to feedback@chiaroscuro.in away.