Every Chiaroscuro is made with the intent to stay with you for years. Our products are covered by a two-year warranty against manufacturing defects, and we stand by what we make—with care, and with honesty.
If something doesn’t feel right, write to us with photographs of the piece and the concern. We’ll look at it closely and guide you on what can be done.
feedback@chiaroscuro.in
WhatsApp +91 98115 17699
A Note on Repairs
Leather, by nature, evolves—and often, it can be restored. While not every piece can be repaired in the same way, we assess each bag individually and suggest what is possible. In some cases, variations in leather, colour, or age may shape the outcome, and older pieces may not return to their original state—but we will always try.
In over a decade of making, we’ve seen our bags last 4–6 years of everyday use when cared for well—often longer. As long as there is something we can do, we will not turn a piece away. Leather, after all, is meant to endure.
Within Warranty
If your piece is within the two-year warranty period (with valid proof of purchase), repairs for manufacturing defects will be carried out at no cost.
You will be responsible for shipping the product to us. We will take care of return shipping after the repair. Any applicable duties or taxes remain your responsibility.
Beyond Warranty
If your piece falls outside the warranty period, or if the concern is due to wear over time, we will still be happy to help. Once assessed, we’ll share a repair quote for your approval.
The cost reflects the nature of the repair and the time taken by our artisans. We approach this simply—to extend the life of your piece, not to profit from it.
Shipping costs (both ways) for such repairs will be borne by you, and included in the final estimate.
What We’ll Need
To help us assess your request, please share:
A Few Things to Keep in Mind
Made to be used, made to evolve—and when needed, made to be restored.
